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Excellenceinart.ca - Help

Welcome to Excellenceinart.ca

Customer Support

Ordering
  • Assistance for New Customers
-Call us Toll Free: 1.877.278.1278
7 days a week from 9:00am to 11:00pm E.S.T.
  • Payment Methods We Accept

-VISA, MasterCard, Money Order, Bank Transfers, PayPal

Shipping
  • Tracking Your Package

-For UPS Packages: CLICK HERE
-For FEDEX Packages: CLICK HERE
-For DHL Packages: CLICK HERE

  • Shipping Rates
 Shipping/Handling/Insurance charge for unstretched canvas painting: $18.00 up to $25.00 ($35 for overnight service). For paintings with frames: $40 and up depending on size and weight
  • Shipping Restrictions
 Frames over 30" x 40" can not be shipped be regular service. Other couriers that handles oversized packaging can be arrange. Shipping and Handling for oversized packages vary from $100.00 up to $300.00

Returns

  • Returns Policy

If for some reason you are not happy with the paintings after you have received, you have 2 weeks to evaluate before returning it back to us for refund, exchange, or in-store credit. We will refund your money less the cost of shipping and handling charges to you plus shipping and handling charges back to us.

With in-store credit; you can purchase anything of similar value on our website, shipping cost are always extra. All in-store credits expire after 1 year from the date it was issued.

All Sales Final for stretched, framed paintings or art marked clearance sale.

  • Refunds & In-store Credit

All refunds less all necessary charges will be credit back to your Visa or MasterCard.

  • Packing & Sending Your Return

 *Very Important - Call for proper return instructions 1.877.278.1278. Proper shipping return Instructions not followed will be subject to other charges such as brokerage fees, fees, duty and taxes, disbursement fee which will be deducted from your existing credit.

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*We can offer special incentive program or discounts in some cases.

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To place an order or for any other enquiries please call us
TOLL FREE:
(local: 1.416.784.4057)
7 days a week from 9am to 11pm E.S.T.
or e-mail at order@artclub2000.com
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